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operations manager

Do you want to make a difference for our customers with a team of database specialists? Then read this vacancy!

DBA.nl has a strong position in the database management market, we implement, migrate and manage thousands of environments for hundreds of customers from all kinds of industries. It now comes down to perfect execution and continuous adjustment. So that we continue to distinguish ourselves in terms of service and quality.

We are looking for a passionate operations manager who, together with the team, ensures stable, fast, available and secure database systems for our customers. So that our customers can use their data and applications carefree and undisturbed.

As an operations manager you take on the day-to-day management of the operations department. You lead a team of 20 employees, consisting of DBA’s Service Desk coordinators, department managers, team leaders and project leaders. You direct them in such a way that the tasks are performed efficiently and according to agreement, and you ensure that continuous improvement is and remains part of the culture of the company. You are intensively present ‘on the work floor’ on a daily basis and, in addition to process improvement, you are coordinating, inspiring and motivating the employees on a daily basis.

You ensure that the objectives of the Operations department are achieved.

You keep an overview of the various (sub)departments such as Oracle and MSSQL, and cross-disciplinary services such as Service Desk and 24*7.

The department’s objectives are expressed in KPIs related to, among other things, customer satisfaction, service levels offered and time required. You analyze results and reports and partly as a result of this you structure, optimize and standardize the (operational) working methods, activities and processes so that the department is flexible and functions at a high level. You ensure that the processes continue to meet the standards set by ISO-27001, ISO-9001 and NEN-7510.

this is you

You have studied and/or function at HBO or WO working and thinking level, preferably in a business economics direction. You also have experience in managing and motivating teams. Your strength lies in directing and continuously improving business processes. Your knowledge and experience that you have built up will come in handy for this.
You have demonstrable affinity and experience with managed ICT services in an ISO-9001 and/or ISO-27001 certified organization. Of course you have numerical insight, to measure is to know.

this is us

Since 2002 we are the experts in the implementation and management of databases. In the early years we did this under the name 5HART DBA.NL and we were part of 5HART IT, a specialist in IT training.
For years we have been an independent company and we are called DBA.nl. Thanks to our many years of experience and our satisfied customers, we can rightly call ourselves the database expert.
We work in a close-knit team. Have an open culture in which expertise and collegiality are of paramount importance.

  • a challenging and responsible position
  • a good salary
  • excellent secondary conditions
  • all possibilities to work within the organization to achieve both company and personal goals

 

  • Ability to work (partly) from home
  • Possibility to buy extra days off or to have overtime paid
  • Bonus based on team performance

An assessment is part of the application procedure.

Someone who wants to focus on the following activities:

  • Day-to-day management of business operations and the team
  • Monitoring the quality of service
  • Determining objectives in consultation with the management
    Facilitate, encourage and guarantee continuous improvement; optimizing all kinds of things such as planning, knowledge building and capacity management.
  • You work together with the director of business development on changes
  • You report to the board

Someone who feels responsible for:

  • achieving smartly formulated KPIs, timely and complete information to the board
  • the customer satisfaction and the satisfaction of the department employees
  • maintaining the department’s workforce
  • performing operational checks and following up on points for improvement resulting from audits
  • timely and correct reporting of information security incidents together with the security officer.
  • the safe handling of all company assets and company information, complying with security guidelines and quality requirements and rules and identifying and reporting possible security risks to the Security Officer.
  • independent
  • professional
  • pragmatic
  • attention to detail
  • people manager
  • motivator
  • communicator
  • customer oriented
  • integer

Does this make you
enthusiastic?

Do you want to start tomorrow? In short, is this you? Then apply directly or contact Michiel Sorber! Mail hr@dba.nl .! Or follow us on Linkedin .

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